This site is dedicated to providing consumer advice and the protection of consumer rights of Queenslanders by exposing blatant commercial exploitation, consumer ripoffs and unacceptable business practices. The site includes up-to-date local, national and world news headlines.
Translate
Just when you thought it was over - Harry Potter may raise his wand again!
Harry Potter may sparkle again - Rowling
J.K. Rowling, the best-selling author of the Harry Potter series, said she could imagine herself resurrecting her lucrative boy wizard, despite having officially penned his final adventures.
"I could definitely write an eighth, ninth and tenth," Rowling told US chat show host Oprah Winfrey on ABC television.
"I'm not going to say I won't. I don't think I will. I feel I am done, but you never know."
Rowling laid down her pen - and Harry's magic wand - when she finished the seventh book in 2007, with a stunning record of 400 million copies of the series sold around the world.
She told Winfrey of her difficulties in coming to terms with the end of the story that made her name and fortune.
"The end was huge. Like a bereavement. Although I knew it was coming - we all know the people we love are mortal, we know it's going to end - you can't prepare yourself for it. I was in a slight state of shock," she said.
But she will continue to write in some form, she said. "I literally can't stop. I have to do it."
CourierMail.com.au
Virgin set to return to troubled IT system: Will Jim Carden from the BAC allow democracy to prevail if things go wrong again?
VIRGIN Blue will return its troubled IT system next Wednesday but without many quick check-in services.
An IT glitch last Sunday sent the airline's computer system into meltdown, resulting in dozens of flights being cancelled.
Thousands of passengers were delayed on Sunday and Monday and many of them had to be put up in hotels overnight.
Virgin Blue customers faced more delays on Wednesday morning due to ongoing computer problems,
Virgin chief executive John Borghetti now says the company has an action plan to solve the IT problem.
"The initial problem with our primary operating system has been identified and solved,'' Mr Borghetti said.
"We are now making plans to revert to this system on Wednesday October 6.
However, there will be some changes for travellers checking in for travel on Wednesday.
Check in for domestic flights will open two hours before the scheduled departure time on Wednesday and three hours for international flights.
Web check, Kiosk check-in and Check-mate will close at 8pm on Tuesday through to 5am on October 7.
Web check-in, kiosk check-in, check-mate and the lounge check-in will be unavailable all day on Wednesday.
But all flights will operate as planned, Virgin said.
.........................................................................................................................
COMMENT: If things go wrong again, will Jim Carden, chief of the BAC be prepared to act in the interests of democracy and allow the media into the Brisbane Terminal or will he condone the gestapo-like tactics of the Australian Federal Police last week, when they forced the media out of the terminal? Even though it might be embarrassing for Virgin Blue to be forced to undergo the gaze of television cameras, the Brisbane Airport Corporation has a duty to the people of Queensland and Australia to ensure that the true story is told. Banishing the media is not the role of the AFP nor the BAC. At the end of the day, who runs the Brisbane Airport - Jim Carden or the AFP? Some might say, that is a very good question!
Consumer Warning: 'Hitman' email scam threatens to kill victims
SCAMwatch.gov.au
This scam has been around for a number of years. In 2008 SCAMwatch warned of an SMS 'hitman' scam and are now receiving reports of an email version of this scam.
The emails arrive out of the blue and often contain a variation of the following message: 'Someone paid me to kill you. If you want me to spare you, I'll give you two days to pay $xxxx. If you inform the police or anybody, you will die, I am monitoring you.'
The scammers will typically request a sum of money and may also ask you for your personal details.
If you receive this scam email, do not respond—these emails are often sent at random, so scammers won’t know if they have reached a live email address until the recipient responds. Ignore any requests for your personal details as it may lead to the theft of your identity.
If you are concerned for your safety, contact the police.
Protect yourself
- Do NOT respond to emails—if you do, the scammers will escalate their intimidation and attempts to get your money.
- Never provide your personal, credit card or banking details in an email or over the phone—scammers will use your details to commit identity fraud or steal your money.
- Keep your computer updated with the latest reputable anti-virus and anti-spyware software. Also use a good spam filter and firewall.
- If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.
Report
You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995. Noting the email text and the address of the sender may assist in any investigations of the scam.Should you ever be concerned about your physical safety, contact your local police.
More information
For more information about how you can protect yourself, check out the Requests for your account information ('phishing' scams) page on SCAMwatch.Victoria Police have also issued a media release on the scam.
Scam Alerts: Go to SCAMwatch
You can connect to SCAMwatch at:
SCAMatch Warning: Mystery shopper jobs scam
SCAMwatch.gov.au
SCAMwatch and South Australian Police are warning Australian job hunters to be wary of a mystery shopper job scam.
If you see a mystery shopper job ad in the employment section of your local newspaper be wary, it may be a scam.
Applicants are asked to send their CV to an overseas e-mail address, often in the UK. After doing so, they are sent American Express travellers' cheques in U.S. dollars, European dollars, or British pounds. Similar scams may also involve bank cheques or money orders.
The cheques, which are often forgeries, will be for a round sum of money such as $1000 or $2000.
Recruits are told to cash the cheques at financial institutions and take a percentage as a wage or commission. They are then asked to transfer the remaining cash overseas.
If you have replied to a mystery shopper job scam and have been sent travellers cheques, do NOT cash them as you may be committing an offence. If you get further emails from the scammer pressuring you to cash the cheques don't respond. Delete their emails.
SCAMwatch has also received reports of this scam being initiated by spam email.
Protect yourself
- Offers that involve transferring money for someone you don't know are nearly always a scam—never agree to them.
- Don't trust the legitimacy of a job ad just because it appears in a reputable newspaper or job website—scammers often use these media.
- If you aren't sure whether an ad is authentic, do an internet search using the exact wording in the ad. Many well-known scams can be found this way.
- Do not respond to the ad, if you receive cheques and cash them you may be committing an offence such as money laundering.
- Remember there are no get-rich-quick schemes: the only people who make money are the scammers.
Consumer alert: How to survive the scam season
IT is scam season – and Queenslanders need to be on a constant look-out for fraudulent emails and phone calls in coming months.
Gladstone Police are urging the community to be aware of phone and email scams that are circulating at the moment.
With recent reports of scams going around it is now vital to protect and educate yourself about the hidden dangers.
Police have said that now is the time to be on the lookout.
"Don't give out personal or bank details over the phone or internet," they said.
"You also need to ensure that you don't let anybody remotely access your computer."
Fair Trading minister Peter Lawlor is warning Queenslanders about a phone scam currently involving the impersonations of Fair Trading officers.
"The scammers are targeting bank customers and claiming they are from the Office of Fair Trading," Mr Lawlor said.
"People who fall victim to scams have very little chance of getting their money back."
The Queensland Police Service website is full of information on how to protect and identify scams and the do's and don'ts when dealing with a scam artist either over the phone, in person and on the internet.
For more information about scams, visit www.police.qld.gov.au or call Policelink on 131 444.
Consumer Warning: Middle-aged fools for love in online scams
Cyber criminals are intensifying their efforts to dupe people via social networking sites, police say.
"A classic example is romance sites," said Detective Superintendent Brian Hay, head of the Queensland Police Service Fraud and Corporate Crime Group.
Three years ago romance fraud accounted for 7 per cent of fraudulent activity sourced from Nigeria, now it's 70 per cent.
"They just slipped across and started targeting romance people," Det Supt Hay said.
"You just think of how many people are lonely, looking for a little bit of companionship."
This isn't the domain of the young and naive, but mainly with the huge number of people over aged 45 who have belatedly joined social networking sites.
Dept Supt Hay said people looking for love tend to place a lot of information about themselves out there as they seek a compatible partner.
Based on those personal details, cyber criminals can then create a desirable character to match.
"I can create the perfect persona that you're looking for because you've told me what you want," Det Supt Hay said.
"It's another way people are putting a bit too much information out there."
Having created the desired attractive presence, the criminals take people into their confidence.
"The bizarre thing with the internet is they can fast-track a relationship a hundredfold.
"They can build up this relationship, this emotional bond, within days sometimes, whereas it would normally take months.
"All of sudden we're talking about how much we love each other, and next thing you get a phone call or a text message from a hospital.
"The text will inform you there's been an accident and only you can save them by sending $20,000 to $50,000 immediately for life-saving surgery.
"People part with it," Det Supt Hay said.
In the past Australians have lost tens of thousands of dollars to scams preying on their personal vulnerabilities.
A female victim lost thousands of dollars and was left waiting at the airport after she sent money to a man she met on a web-based matchfinder.
In other scams the fraudsters ask for money once a relationship has begun to buy an airline ticket to visit the victim, seal a business deal, pay for medical expenses after an accident, or to help them after a robbery or because of corrupt officials.
In 2007 a South Australian sheep farmer who fell for such a scam was held hostage in Mali for 12 days and beaten with a machete by his captors, who demanded a $100,000 ransom.
Many other cases of romance scams are never reported by victims who are too embarrassed to contact authorities.
They fought the law - and they won: Brisbane City Council slammed by Queensland Ombudsman
Parking fines are among penalties overturned by the Queensland Ombudsman.
Queenslanders have successfully challenged parking fines, toll road fines, pensioner rebate decisions and development fee bills after complaining to a higher authority.
The Queensland Ombudsman's latest annual report provides an insight into the battles ordinary members of the public face when they contest decisions made by councils, state agencies and universities.
In one case outlined in yesterday's report, a woman wrongly issued with a parking fine eventually had her Brisbane City Council ticket waived – but only after seeking higher intervention.
The woman had received a fine for parking on a section of road marked with a no-standing yellow kerb line, but insisted she had in fact complied with a one-hour parking sign at the site.
The report said the council's disputes commissioner rejected her plea after a visit to the location failed to find evidence of the contradictory sign.
The woman then sought help from the Ombudsman, handing over a photo she took when she returned to her vehicle and found the fine showing she was telling the truth about the sign.
The Ombudsman discovered the base of a post was embedded in concrete at the location shown in the photo, which suggested the sign had been removed after the picture was taken.
It turned out that council officers had painted the yellow line on the morning the fine was issued, but the one-hour parking sign wasn't removed until two days later, the report said.
The disputes commissioner subsequently waived the fine and apologised to the woman involved.
In another case documented yesterday, a motorist escaped handing over $280 in fines following her failure to pay motorway tolls.
The woman said she had an account with Queensland Motorways and her e-toll transponder was in the car when she used the toll roads, but her account's auto-top-up feature wasn't working because her credit card had expired and a new one was issued.
She contacted Queensland Motorways in February 2009 to update her details and pay outstanding fines after receiving four infringement notices for non-payment of tolls.
However, the report said she was not told about two other non-payments dating back to December 2008, and six months after updating her details was issued with those infringement notices from the Department of Transport and Main Roads.
The Queensland Ombudsman's report said that as a result of its enquiries, the department's prosecution unit decided to waive the infringement notices totalling $280 because the woman had attempted to comply with other notices of demand before the infringement notices were issued.
The report also outlined the case of a pensioner couple who realised they had been receiving only a part-pensioner discount on their Redland City Council rates for the previous nine years, even though they had been eligible for a full-pension remission since 2001.
The couple complained to the Ombudsman after the council initially refused a request to back-date the difference in the pensioner remission amounts, prompting a change of heart.
The report also documented how $20,000 was wrongly confiscated from a prisoner by Queensland Corrective Services as compensation to an alleged victim of crime.
However, the prisoner's name had been placed on a Department of Justice and Attorney-General spreadsheet in error and he did not owe any debt to any victim of crime. The transfer was later reversed.
The Ombudsman said it had received 953 complaints about Queensland Corrective Services and 190 complaints about the Queensland Parole Board. Grievances included concerns about prisoner safety as part of planned transfers to other jails.
As reported yesterday, the number of people complaining about Queensland public sector bodies surged over the past year.
The Ombudsman, which has the power to investigate complaints involving councils, state government agencies and universities, received 8,717 formal complaints within its responsibility last financial year – up 17 per cent from the year before.
The Ombudsman specifically identified "maladministration" in 33 of the nearly 500 complaints about councils it investigated last financial year.
Formal complaints against universities had risen 132 per cent over the past three years, from 113 such grievances to 262 last financial year.
The Ombudsman reported an 86 per cent rise in complaints about Legal Aid Queensland, the majority of which were about the refusal to grant legal aid.
The report said new legal aid guidelines imposed on January 1, triggered by a reduction in funding following the global financial crisis, restricted eligibility.
Grazier may face $166,500 fine for illegal vegetation clearing
QT.com.au
Liam Butterworth | 1st October 2010
A PROSECUTOR has asked a Rockhampton magistrate to impose at least a $120,000 fine on a Dingo grazier who cleared endangered vegetation on his land.
Reginald Edward Draper, 42, contracted a man to clear vegetation off his property, Orange Grove, between April and July last year.
He pleaded guilty in the Rockhampton Magistrates Court to carrying out a development on his property without a permit.
Prosecutor Ralph Devlin, representing Robert Black from the Department of Environment and Resource Management (DERM), has asked Magistrate John McGrath to set a fine of between $120,000 and $130,000 for the offence.
The maximum fine is $166,500.
But Draper's barrister Phillip Sheridan said the clearing was an unfortunate error as he had strayed into the endangered vegetation while clearing other land nearby.
He said a large fine would cause him "extreme financial hardship".
Among the land cleared was 226 hectares of endangered vegetation, which included brigalow trees.
Mr Devlin told the court an expert report showed "the clearing has had a significant adverse impact on regional ecosystems in the area".
DERM began investigating Draper after receiving a tip-off on July 2, 2009 and subsequent investigations using satellite imaging showed that land had been cleared from April 30.
Mr Devlin said Draper told a contractor he had a permit to clear the land.
The magistrate has adjourned the sentencing to a date to be fixed.
Queenslanders stung by Microsoft scam
By Colin Ho
Queensland Police has warned of a surge in fake Microsoft phone scams
targeting home computer users in
The scam occurs via a phone call from a person claiming to represent a
well-known computer company, commonly associated with Microsoft, who
claims the victim's computer is infected by a virus and offers a fix.
The victim is then directed to a website that enables the scammer to
control the victim's computer and cause fake problems to appear, which
can be rectified for a fee, or with a software purchase.
Fraud and corporate crime group detective superintendent Brian Hay
said attackers will also load malware or trojans onto the victim's
computer.
"This is all just a scam. Microsoft has confirmed they are not
cold-calling members of the community regarding viruses, computer
problems or any other issue," Hay said.
"Quite simply, these offenders are just looking to trick you into
giving them money."
"Giving someone you don't know remote access to your computer is
basically the same as handing your credit card details over to them,"
Hay said, adding that scammers could easily steal banking and personal
details from a victim's computer.
Consumer Warning: Watch out for scammers posing as Fair Trading officers
The Honourable Peter Lawlor
01/10/2010
Queenslanders are being warned about scammers posing as a government representative saying they can get back money for overcharged bank fees.
Fair Trading Minister Peter Lawlor said there had been reports of Queenslanders receiving calls from people saying they were from the Office of Fair Trading (OFT) or other government regulatory bodies and offering a reimbursement on bank charges.
"The scammers are targeting bank customers and claiming they are from the OFT," Mr Lawlor said.
"To engage the consumer the scammers makes reference to a possible class action suit against a bank," he said.
"If you are unsure you are speaking with an officer of the OFT, hang up and call the official number on 13 QGOV (13 74 68)."
"Since 1 January 2010, OFT has logged 71 complaints about people representing themselves as officers of the OFT offering refunds or payments.
"Impersonating a Fair Trading officer is a serious matter and carries a maximum penalty of $10,000."
Mr Lawlor reminded Queenslanders that offers that sounded too good to be true often were.
"If you are called by these people, you should hang up immediately-do not give out your bank details, do not send them money."
"People who fall victim to scams have very little chance of getting their money back.
For more information about scams visit www.SCAMwatch.gov.au or to lodge a complaint visit www.fairtrading.qld.gov.au or call 13 74 68.
Idiotic plan to fingerprint all poker machine players across Australia
The problems of poker machine addicts are well-known and all genuine attempts to curtail people's serious gambling addictions will be welcomed by all decent Australians.
But the hare-brained plan by the newly-elected Tasmanian Independent MP Andrew Wilkie to fingerprint every poker machine player in Australia is one of the most-idiotic proposals ever made by a serving politician - possibly anywhere in the world.
Mr Wilkie previously served as a Federal Government Intelligence Analyst but he is not displaying any intelligence on this issue.
Just imagine every patron of RSL's, sporting clubs and hotels around Australia facing mandatory fingerprinting before they could enter the premises or play the pokies.
Eighty-year old grandmas having their weekly flutter at their local club would be treated like common criminals under the Wilkie fingerprint plan.
What planet is Mr Wilkie on?
Somewhere beyond Pluto it would seem.
Another disgraceful abuse of power by AFP and BAC at Brisbane Airport
By David Olsen on Wednesday, 29 September 2010
Virgin Blue has denied banning the media from terminals this morning, instead blaming the Australian Federal Police after the airline’s check in systems crashed again this morning according to the ABC.
Virgin Blue’s check in system crashed again nationwide this morning between 5:10am and 7:00am AEST, just as the airline finished boarding passengers stranded by the failure of Virgin Blue’s Navitaire supplied IT systems on Sunday.
This morning as with Sunday when Virgin Blue’s computer computer systems failed, Virgin had to switch to a manual check-in process that just could not handle the number of passengers travelling around Australia & New Zealand, particularly since the school holidays are now underway in many states.
This morningDJd in manually. Earlier reports had attributed the media ban to Virgin Blue hoping to keep a lid on the chaos in the press, however Virgin Blue have commented
According to the latest information from Virgin Blue, their check in systems are operational again, but there are some limited flight delays attributed to this morning’s system problems.
Businesses travelling with the airline are urged to check the Virgin Blue website for up to the minute information on flight delays.
........................
Queensland Consumer Watch spokesman Paul Tully described the media ban at Brisbane Airport as as "the most tightly-controlled airport in Australia where the rights of media outlets to report the news to the people of Australia is run like a totalitarian regime".
"This is a national disgrace and the Brisbane Airport Corporation under the day-to-day control of Jim Carden should hang their collective heads in shame over this outrageous action by the AFP.
"Who is running the Brisbane Airport - Jim Carden or the buffoons from the Australian Federal Police.
"The standard practice seems to be to exclude the media from the airport at the first sign of any embarrassing coverage.
"Jim Carden needs to step in and show some real leadership on this issue to avoid any suggestion that the media control at Brisbane Airport ranks as the most-embarrassing in Australia."