The following SMS Letter to the Editor was published in the Ipswich-based Queensland Times on Saturday 29 December 2007:
To Coffee Club Booval Fair who refused hot water to warm baby bottle, my friends and I who spend a lot in your shop won't be back. How mean can you get? - CAROLYN, Newtown
Indeed!
It would be fair to say that the founders of The Coffee Club in 1988, Emmanuel Kokoris and Emmanuel Drivas would be horrified to hear of this mother's dilemma at being refused such basic service at one of their outlets in Queensland.
Is this now official Company policy at all of their stores in Queensland?
The people of Queensland would like some answers.
Do you have a contribution about a Queensland consumer issue involving
commercial exploitation, customer ripoffs or unacceptable business practices?
Email Queensland Consumer Watch with full details for the whole world to read.
The German-based multi-national Aldi should hang its corporate head in shame over the actions of its store manager at Riverlink in Ipswich.
Despite breaching State and Federal laws, the store manager refused to refund the purchase price of a defective Apple iPod Nano bought by a local teenage consumer, Alyssa Beasley of Walloon.
This was in spite of Aldi's 60-day refund policy with proof of purchase.
The Queensland Attorney-General and Minister for Justice Kerry Shine was forced to step in, making it clear that consumers are legally entitled to a refund, exchange or repair on a product which was faulty, did not perform as stated by the vendor or did not match the relevant product sample.
Which is all pretty simple stuff.
Aldi has been in Australia long enough to know what our State and Federal consumer laws say, yet they are apparently happy to skirt around those laws with their posturing and prevarication until they are forced to act by Queensland's Attorney-General who puts people first.
Do you have a contribution about a Queensland consumer issue involving
commercial exploitation, customer ripoffs or unacceptable business practices?
The following SMS Letter to the Editor was published in the Ipswich-based Queensland Times on Saturday 29 December 2007:
To Coffee Club Booval Fair who refused hot water to warm baby bottle, my friends and I who spend a lot in your shop won't be back. How mean can you get? - CAROLYN, Newtown
