THE GOOD GUYS AT OXLEY OFFER SECOND-RATE SERVICE THROUGH NO FAULT OF THEIR OWN.The NAB has made record profits in recent years but has failed to keep up with modern technology in servicing its corporate customers.
Tate Mason's Good Guys store at Oxley has been waiting for over 6 months since 4 June 2008 to have its equipment updated to enable the use of the new "Pen or Pin" technology which became operational on that date.
That is according to a Good Guys salesperson "K Stratos" who served a customer last week and explained that they were still waiting for an "equipment upgrade from the NAB" to enable purchasers to use the much more secure PIN for credit transactions than an easily-forgeable signature.The customer was politely told that the PIN facility was not yet available essentially because of the corporate recalcitrance of the NAB.
The Good Guys should be jumping up and down over their own bank's absolutely third-rate performance on this issue.
This alternative method of finalising a credit transaction has been operational across Australia for over six months, yet large companies such as The Good Guys at Oxley are still being forced to provide second rate service to their customers because of their bank's failure to move with the times.
This alternative method of finalising a credit transaction has been operational across Australia for over six months, yet large companies such as The Good Guys at Oxley are still being forced to provide second rate service to their customers because of their bank's failure to move with the times.The secure PIN service has been available across Australia
since 4 June 2008 but not at The Good Guys Oxley - because
of the commercial recalcitrance of the NAB.
of the commercial recalcitrance of the NAB.
With 2009 looming, maybe its time that The Good Guys dump the NAB and look for a bank which can keep up with modern technology.
According to "K Stratos", she cannot give any indication when the problem will be fixed because she doesn't work for the bank - proving that The Good Guys should quickly move to another bank which suits the needs of both The Good Guys and their thousands of disappointed and angry customers.
According to "K Stratos", she cannot give any indication when the problem will be fixed because she doesn't work for the bank - proving that The Good Guys should quickly move to another bank which suits the needs of both The Good Guys and their thousands of disappointed and angry customers.
Do you have a contribution about a commercial outlet
whose bank has failed to upgrade their equipment to
cater for the new PIN facility or some other Queensland
consumer issue involving commercial exploitation, customer
ripoffs or unacceptable business practices?
Email QueenslandConsumerWatch@gmail.com with full
details for the whole world to read.
consumer issue involving commercial exploitation, customer
ripoffs or unacceptable business practices?
Email QueenslandConsumerWatch@gmail.com with full
details for the whole world to read.
