The following email - published below - has been received from Trevor Michie.The attitude of B&W cab drivers and their standard of service must be the worst in Australia.
Aren't taxi drivers supposed to complete a course before being let loose on the public with sub-standard knowledge of Brisbane suburbs and landmarks?
But the worst of all about the complaints received by Queensland Consumer Watch against B&W Cabs is that they NEVER respond adequately - or at all - and treat their customers as a joke.
No wonder B&W has been languishing as Brisbane's second-rate taxi service since 1936.
From: Trevor Michie
Date: Sat, 3 Jan 2009 19:28
To: QueenslandConsumerWatch@gmail.com
Subject: Taxi from Brisbane Domestic to Marque Hotel
To: shift.manager@blackandwhitecabs.com.au
info@blackandwhitecabs.com.au;
complaints@blackandwhitecabs.com.au
Subject: Taxi from Brisbane Domestic to Marque Hotel
Date: Sat, 3 Jan 2009 19:02
My wife has had an experience that has sent shivers down my spine.
My wife arrived from Melbourne and caught a Black and White cab from Brisbane Airport to Marque Hotel around 5pm on Saturday the 3rd of January EXCEPT the cab driver, decided that it should have been Mecure Hotel DESPITE my wife showing the driver the Name of the hotel and address of George Street on the hotel reservation confirmation sheet.
This is not acceptable. My wife was intimidated and hopped out of the cab at Mecure as she felt the attitude of the driver was not amenable to her continuing her journey.
The Turkish driver would not accept the fact that she was staying at the Marque. I am sure this does not meet your usually high quality standards and I am confident you will address the situation immediately.
I await your reply.
Trevor Michie
Dear Trevor
Date: Sat, 3 Jan 2009 19:28
To: QueenslandConsumerWatch@gmail.com
Subject: Taxi from Brisbane Domestic to Marque Hotel
To: shift.manager@blackandwhitecabs.com.au
info@blackandwhitecabs.com.au;
complaints@blackandwhitecabs.com.au
Subject: Taxi from Brisbane Domestic to Marque Hotel
Date: Sat, 3 Jan 2009 19:02
My wife has had an experience that has sent shivers down my spine.
My wife arrived from Melbourne and caught a Black and White cab from Brisbane Airport to Marque Hotel around 5pm on Saturday the 3rd of January EXCEPT the cab driver, decided that it should have been Mecure Hotel DESPITE my wife showing the driver the Name of the hotel and address of George Street on the hotel reservation confirmation sheet.
This is not acceptable. My wife was intimidated and hopped out of the cab at Mecure as she felt the attitude of the driver was not amenable to her continuing her journey.
The Turkish driver would not accept the fact that she was staying at the Marque. I am sure this does not meet your usually high quality standards and I am confident you will address the situation immediately.
I await your reply.
Trevor Michie
Dear Trevor
Queensland Consumer Watch sympathises with the shabby way in which your wife has been treated. I recall a possibly more-exasperating experience 15 years ago when a group of punters from Goodna, including myself, led by "Colonel" Keiron Butler flew to Melbourne for the Melbourne Cup. With four hours to kill, we asked the taxi driver to take us to Parliament House. Twenty minutes later, we arrived in the heart of Melbourne outside a place with flashing lights, discreet signage and concealed entrances. "Is this Parliament House," we asked. "Yah, yah - diss is Parla Massage". "No" the Colonel protested, we want "Parliament House." "Youa no pay, I calla da police," the cabbie screamed in some foreign language. The Colonel quickly forked out the fare and spent the next hour trudging across town on a hot November morning whingeing all the way to Parliament House - which was bloody well closed because it was public holiday in Melbourne!
HAVE YOU HAD A BAD EXPERIENCE WITH A TAXI DRIVER?
Do you have a contribution about a Queensland consumer issue involving
commercial exploitation, customer ripoffs or unacceptable business practices?
Email QueenslandConsumerWatch@gmail.com with full details for the whole world to read.
HAVE YOU HAD A BAD EXPERIENCE WITH A TAXI DRIVER?
Do you have a contribution about a Queensland consumer issue involving
commercial exploitation, customer ripoffs or unacceptable business practices?
Email QueenslandConsumerWatch@gmail.com with full details for the whole world to read.
