Take the case of one southeast Queensland flood victim who lost everything on 11 January including their satellite Foxtel connection and service.
After waiting patiently for two weeks at their temporary accommodation - only to be told their order had been lost - Foxtel connected them to the basic package ($44) and the sports package ($16), a total of $60 a month for the equivalent package they had previously.
But the subscriber - who has been with Foxtel for 8 years - asked what had happened to the UK TV channel which they had been receiving for years as part of their monthly $60 package.
One Foxtel superstar at Telstra lied to the customer and said it was not possible to have had the UK TV Channel as part of their basic $60 package.
Another staffer, Agent D601825 Stacey, did Telstra proud by digging deeper for the customer with Foxtel to find out the customer was right!
Foxtel advised that the customer had been on an "old" package which could not be transferred and if they wanted UK TV, they would have to buy another entertainment package for the princely sum of $16 a month!
This customer has lost everything in the 2011 flood and, through no fault of their own, has been forced to relocate their Foxtel package to new premises.
Despite being a loyal customer for almost a decade, Foxtel wants to gouge them an extra $16 a month - an increase of 27% every 4 weeks.
All the customer wanted was the continuation of the same package they had been on for years.
But the greedy, faceless Foxtel bureaucrats sitting in their ivory towers in downtown Sydney couldn't give two hoots about the people of flood-devastated Queensland.
Foxtel is a disgrace to the people of Australia.
While other companies around the nation are showing compassion and understanding in this time of crisis, Foxtel is excelling as the Pay TV company where the almighty dollar ranks above the Aussie tradition of fair play and common decency.
Foxtel have just elevated themselves to be in line for the Australian National Award for Corporate Bastardry for 2011.
