![]() |
Unsubscribe or EWN Support | BoM Radar |

This site is dedicated to providing consumer advice and the protection of consumer rights of Queenslanders by exposing blatant commercial exploitation, consumer ripoffs and unacceptable business practices. The site includes up-to-date local, national and world news headlines.
![]() |
Unsubscribe or EWN Support | BoM Radar |

October 2012: Joint action between three international regulators has thwarted a massive global phone scam, with US authorities winning court orders to close down and freeze funds of imposters posing as Microsoft employees offering to fix PC viruses.
The Australian Communications and Media Authority (the ACMA), the US Federal Trade Commission and the Canadian Radio-television and Telecommunications Commission collaborated to share key intelligence about the operations of the Microsoft imposters.
This scam was one of the most commonly reported scams in 2011, with computer hacking scams contributing more than 23 per cent to the total scam reports to the ACCC.
SCAMwatch urges you to remain alert – this type of scam continues to do the rounds, with scammers impersonating other well known and trusted companies or government agencies to slip under your radar.
If you receive a call out of the blue from a stranger requesting access to your computer, money or your personal details, just hang up.
How these scams work
You receive a call out of the blue from someone claiming to be from (or have a relationship with) Windows or Microsoft and that they have detected a virus on your computer.
To confirm the diagnosis, the caller asks you to open Windows Event Viewer on your machine to check if it is infected. Several error messages are listed and this reinforces their claims, even though errors are common and usually harmless. The caller tells you that these are of significant concern and offers to refer you to a 'technician' who could fix the problem—for a fee.
At this point, you're offered a number of solutions that seem to make perfect sense. Depending on the intent of the particular scammer involved, the 'technician' might:
Follow-up scam
Scammers have also been known to make follow-up calls to people who initially fell victim to the scam. In these calls the scammer falsely claims to be from a foreign government, foreign law enforcement body, or from your bank, and offers to recover the money that you initially lost— in return for a fee.
Protect yourself
Report
You can report scams to the ACCC via the SCAMwatch report a scam page or by calling 1300 795 995.
More information
The ACCC has previously issued alerts on the cold calling computer virus scam:
Visit the ACMA website for more information about the US case and how to outsmart the scammers.
Stay one step ahead of scammers, follow @SCAMwatch_gov on Twitter or visit http://twitter.com/SCAMwatch_gov.
You have received this email because you have subscribed to receive SCAMwatch radar alerts on scams targeting Australians. These alerts are issued by the Australian Competition and Consumer Commission and can be viewed on its SCAMwatch website www.scamwatch.gov.au.
If you have any doubts about an email's source, verify the sender by independent means - use their official contact details to check the email is legitimate before clicking on links or opening attachemnts.
If you no longer want to receive SCAMwatch email alerts, please unsubscribe on the SCAMwatch website.